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  • Working days: Monday - Friday (9.00am - 7.00pm) | Saturday (9.00am - 2.00pm)
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Frame

Category: Frame
(4 Reviews )

Frame

Category: Frame
(4 Reviews )

A Custom Wood Photo Frame is a personalized and timeless way to display cherished memories. 

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A Custom Wood Photo Frame is a personalized and timeless way to display cherished memories. 

Crafted from high-quality wood, these frames can be customized in size, design, and finish to beautifully 
encase your favorite photos. 

They add a touch of elegance to your decor while preserving precious moments and allowing you 
to showcase your unique style.    

1. What material is used for the custom photo frames?
We use solid wood to craft our custom photo frames, ensuring durability and a premium look.
 
2. What size options are available for the custom photo frames?
Customers can choose from different size options to suit their specific photo or artwork dimensions.
 
3. What types of wood are available for the frames?
Customers can choose between flat wood or curve wood for their custom frames.
 
4. What color options are available for the wood frames?
We offer a variety of colors, including black, white, and brown, providing customization to match different preferences and styles.
 
5. Can customers add a paper border inside the frame?
Yes, customers have the option to add a paper border inside the frame for an additional charge.
 
6. Is glass (non-reflective) available for the custom frames?
Yes, customers can choose to add non-reflective glass to their frames with an extra charge.
 
7. Can customers add a back stand to the frame?
Yes, a back stand option is available for small size frames, providing flexibility in display options.
 
8. How long does it take to process an order?
The standard processing time is 3-5 days. For urgent orders, we provide a 1-2 day option with an additional charge of 30%.
 
9. How can customers collect the finished custom photo frame?
Once the order is ready, customers can either collect it from our shop during operating hours or opt for postage/shipping.
 
 

1. Shipping Methods:                                            
We offer shipping services within Malaysia.                                             
Customers can choose from a range of shipping methods during the checkout process.                                            
Shipping methods may include standard shipping, express shipping, or other available options.                                            

2. Shipping Charges:                                            
Shipping charges will be calculated based on the chosen shipping method and the destination address.                                            
Customers will be provided with shipping cost details during the checkout process.                                            

3. Shipping Times:                                            
Estimated shipping times vary depending on the selected shipping method and the destination.                                            
We will make every effort to process and ship orders promptly.                                            
Please note that shipping times may be affected by unforeseen circumstances or factors beyond our control, such as weather conditions or carrier delays.                                            
    
4. Order Tracking:                                            
Customers will receive a tracking number once their order has been shipped.                                             
This tracking number will allow customers to monitor the progress of their shipment.                                            

5. Shipping Address:                                            
Customers are responsible for providing accurate and complete shipping addresses.                                             
Any additional fees incurred due to incorrect or incomplete address information will be the responsibility of the customer.                                            

6. Delivery and Receipt:                                            
Orders will be delivered to the shipping address provided during the checkout process.                                            
It is the customer's responsibility to ensure someone is available to receive and sign for the delivery when necessary.                                            
Once the package is delivered to the provided address, the risk of loss or damage becomes the customer's responsibility.                                            

7. Shipping Issues:                                            
If a package is lost or damaged during transit, please contact our customer service team for assistance.                                            
We will work to resolve any shipping-related issues promptly.                                            

8. Shipping Restrictions:                                            
We only offer shipping services within Malaysia.                                            
Certain products or materials may be subject to shipping restrictions or additional charges based on local regulations.                                             
Customers are responsible for understanding and complying with these regulations.                                            

9. Changes to the Shipping Policy:                                            
We reserve the right to make changes or updates to this shipping policy.                                             
Customers will be notified of any significant changes.                                            

10. Contact Information:                                            
For shipping-related questions or concerns, please contact our customer service team through the provided contact information on our website.                                            
Make sure to regularly update your shipping policy to reflect any changes in your shipping methods, rates, or terms.                                             
Clear communication with your customers regarding shipping is key to providing a positive experience and ensuring they understand the terms and conditions of shipping within your country.                                            

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